Managed Services
Professional Protection and Support For Your Technology
When Vistacom certified technicians become an extension of your team, technology just works and user adoption improves. Your systems will have minimal downtime with quick resolutions, proactive maintenance, and a reliable team of trained AV experts at your fingertips. Our team takes on the responsibility of your system’s performance from day one – saving you and your team time and money while allowing your users to work with ease.
Explore Our Managed Services Offerings
Customer Care Protection Plans
Vistacom’s range of service level agreements (SLAs) allows you to choose a plan that is best suited to your unique needs. Our mission is to protect and support your technology for minimal downtime so your systems maintain peak performance and reliability throughout their entire lifetime. Our various plans include, but are not limited to:
- 24x7x365 Remote Technical Support
Our Service Team is always a phone call away at any time, ready to support your teams and resolve issues quickly so your users are never interrupted. - No Cost Repair/Replace
You’re 100% covered when hardware fails or a technician is dispatched to your site. - Priority Onsite Response Time
Avoid long periods of downtime with prioritized response depending on the mission-critical nature of your system’s operation. - Remote Maintenance & Diagnostics
Proactive maintenance including software, firmware and security updates reduce the risk of unnecessary downtime, while remote network access reduces time to diagnose, analyze and resolve technical issues. - Preventative Maintenance
All system functions are regularly tested for optimal operation and proactive detection of potential problems.
Vistacom Help Portal
Instant access to Quick Start guides, system drawings, support documentation, and live video, audio, and/or chat support with Vistacom’s Service Team is just a click away. Users simply scan a QR code located in the space with their mobile device for direct access to the Vistacom Help Portal to request assistance, troubleshooting, or tech support of any kind.
Remote Monitoring & Diagnostics
At the Vistacom Network Operations Center (NOC), we leverage best-in-class monitoring software tools to manage, monitor, control, gain insights, and automate your entire AV/UC ecosystem. With Vistacom’s Remote Monitoring packages, your company benefits from a reduction in Total Cost of Operation (TCO) by increasing room uptime and reducing cost of support staff, as well as:
- Asset management
- Equipment and room utilization trends and analytics
- Automatically triggered alerts and notifications
- Intuitive graphical interface including metrics, statuses, notifications and more
- Remote configuration and control
Engineering & Design Services
One of Vistacom’s strongest pillars comes from our vast experience and expertise in engineering and designing AV systems. By bringing Vistacom on to your new project team early, we will save you time, money and costly mistakes by providing detailed infrastructure drawings and requirements for your architecture and facilities teams to review during the initial construction stage. After a thorough needs analysis, Vistacom Engineers can help guide your team towards technology standardization and best practices, while also interfacing with IT, electricians, interior design, and other ancillary trades.
Our Engineers also possess expertise in acoustical testing and configuration and can provide a complete acoustical report including assessments, recommendations, remediation plans, and installation and calibration.
End User Training
User adoption is the final step to maximizing your technology investment, and Vistacom never underestimates the need for comprehensive end user training. Our training and written user guides are focused on the non-technical staff to simplify operation and reduce costly delays due to user issues. Our specialized training programs and refresher sessions guarantee that your staff fully understands how to operate and effectively utilize the technology – ultimately leading to improved overall communication and efficiency of your employees.
On-Site Staffing
Reduce your overall operational costs and have peace of mind with a full time Vistacom Service Technician on-site at your facilities. Vistacom maintains responsibility for training, managing, and supporting the on-site technician, while also providing direct access to Vistacom’s technical staff for troubleshooting and repair.
Content Development & Management
Let Vistacom be your one-stop-shop for all your digital signage needs and take your content to the next level. Vistacom experts work with your teams to put your information into professional layouts that increase engagement and bring the wow-factor. Our team can take the burden off your staff by taking responsibility for content layout and development, regular updates, complex content requests, scheduling, and technology support.
Bundle equipment and support services into low monthly payments with Vistacom’s Technology-as-a-Service (TaaS) program!
Vistacom TaaS provides your organization with more freedom, control and flexibility than any other payment option available including cash purchases and traditional leasing.
Vistacom can help take your technology to the next level.
Discover how we can be an extension of your team. Complete the form below to get in touch today!