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Service and Maintenance

As collaborative communication becomes part of today’s essential business practices, companies are more dependent on reliable and robust audiovisual and conferencing technologies with maximum availability and uptime. Vistacom offers a suite of proactive services which include remote testing, real-time monitoring, diagnostics and repair. With Vistacom’s managed services solutions, you do not have to worry about the integrity and reliability of your investments. We will develop operating standards, procedures and systems to create a strong, profitable services package that ensures system delivery availability in all of your facilities.

 

Help Desk and Live Support

·         We offer guaranteed 24/7/365 telephone support

·         One hour telephone response time -- with live VTS testing

·         Audiovisual and presentation user interface instruction and troubleshooting

Remote Access and Support

Vistacom’s managed services suite includes the ability to support clients through real-time monitoring and scheduled testing. With error detection and notification, Vistacom can be your eyes and ears, reacting to issues through remote diagnostics and repair, before it becomes a concern for you. We also offer software and firmware management, so that your system is always running at peak performance.

 

On-site Service and Support

In addition to our comprehensive remote monitoring, we also offer next-day technician dispatch when the need arises. Our certified staff will evaluate the situation and either repair, exchange or replace the faulty equipment. With after hours, holidays and emergency response available, we will always be there for you.

 

You need technology that works 24/7/365, allowing you to focus on your business. With managed services from Vistacom, we enable organizations to leverage their technology with greater value, choice, and confidence. Shift the responsibility of managing your technology investment to Vistacom. We have the knowledge, the technology and the team ready to monitor and support your systems.